Own end-to-end revenue operations across sales, CS, and marketing. Lead a team of 8 and partner with finance on forecast accuracy and capacity planning.

• Built a unified opportunity model that cut forecast variance from 28% to 9%
• Redesigned handoff between SDR, AE, and CS, reducing ramp time by 3 weeks
• Implemented hiring scorecards and interview kits for every GTM role
• Supported ARR growth from $18M to $41M in 24 months
• Hired and developed 6 operators promoted into lead roles

Ran sales process, compensation design, and CRM hygiene for a 45-person sales org during a period of rapid expansion.

• Launched territory design and quota framework for 4 regions
• Created weekly operating reviews used by CRO and board reporting
• Automated stage progression rules and cleaned a 40k-record CRM backlog
• Improved win rate 6 points through stage discipline and coaching loops

Partnered with sales leadership on reporting, tooling, and process documentation for a high-velocity inside sales team.

• Built dashboard suite covering pipeline, conversion, and activity health
• Documented playbooks that became the standard for new hire onboarding