Refund Policy

1. Summary

All ApplySharp paid digital purchases are final once delivery has occurred. Because our products are instant digital goods (template packages, PDF downloads, ownership unlocks, and related digital entitlements), we do not offer refunds, returns, exchanges, or store credit after delivery, except where required by applicable law or as expressly stated in this Policy.

Please read this Policy together with our Terms and Privacy Policy. By completing checkout, you acknowledge that you are purchasing intangible digital content that will be made available immediately.

2. What this Policy covers

This Policy applies to all paid offerings on ApplySharp, including:

• Paid resume and cover letter template packages (one-time catalog purchases)
• Revision or update downloads after you already own a paid template
• Template switch fees to unlock a different paid template you do not already own
• Agency or partner credit packs and similar prepaid digital credits
• Any other digital entitlement delivered through Stripe checkout or an equivalent ApplySharp fulfillment flow

Catalog prices may change over time. The amount charged is the price shown at checkout for that transaction.

3. When delivery occurs

For purposes of this Policy, a purchase is considered delivered when any of the following happens (whichever is earliest):

• Stripe (or our payment processor) confirms a successful payment for the order
• Template ownership, credit balance, or download entitlement is recorded on your account
• Download links, files, or in-app unlock access are issued or made available to you
• You successfully download, open, or otherwise access the purchased digital package

Digital goods are typically available within moments of successful payment. Temporary delays caused by network issues, email filtering, browser blockers, or account sign-in problems do not change the fact that delivery was initiated after payment success.

4. No refunds after delivery

Once delivery has occurred, we do not refund for reasons including, without limitation:

• Change of mind or accidental purchase
• Preference for a different template style after you have unlocked one
• Dissatisfaction with layout aesthetics after you had a chance to preview in the editor
• Compatibility issues caused by your device, OS, PDF reader, or local software
• Employment outcomes, interview results, or recruiter preferences (ApplySharp sells design templates, not hiring results)
• Failure to review the product description, price, or preview before paying
• Duplicate purchases of a template you already owned, unless we expressly confirm a billing error under Section 6

5. Preview before you buy

ApplySharp is built so you can enter your profile, preview layouts live, and confirm package details before paying. You are responsible for reviewing the template preview and checkout summary. If you do not want to purchase a paid layout, use the free Plain template instead of completing a paid checkout.

Free Plain downloads have no charge and therefore no refund path.

6. Limited exceptions

We may, at our sole discretion or where required by law, provide a remedy in the following narrow cases:

• Documented billing errors such as a clear duplicate charge for the same entitlement in a short window, or a charge that did not correspond to a completed ApplySharp order
• Non-delivery after successful payment where ownership was never granted and files were never made available, after we have investigated and cannot restore access
• Mandatory consumer rights that cannot be waived in your jurisdiction (for example, where a statute requires a remedy for digital content that is defective in a way we cannot cure)

Where a remedy is appropriate, we may choose among re-delivery, restoring access, issuing store credit, or a refund. A remedy in one case does not create an obligation to provide the same remedy in another.

Nothing in this Policy limits non-waivable rights you may have under applicable law. If a jurisdiction prohibits a no-refund rule for certain digital purchases, that rule applies only to the extent required and only for residents of that jurisdiction.

7. Chargebacks and payment disputes

If you believe there is a billing error, contact us first at refunds@applysharp.net so we can investigate quickly. Filing a chargeback or payment dispute without contacting us may delay resolution.

We reserve the right to contest improper chargebacks, to provide the payment processor with evidence of delivery and your acknowledgment of this Policy, and to suspend accounts involved in abusive or fraudulent disputes. If a chargeback reverses a purchase, we may revoke the related template ownership, download access, or credits.

8. Agency and partner credits

Agency credit packs and partner prepaid balances are digital entitlements. Unused credits are generally non-refundable after purchase, and purchased credits are not redeemable for cash except where required by law. Credits may be subject to additional partner program terms presented in the agency portal.

9. How to request a review

To request review under Section 6, email refunds@applysharp.net within 14 days of the charge (or within any longer period required by law) and include:

• The email address on your ApplySharp account
• Approximate date and amount of the charge
• Template name or purchase type, if known
• Stripe receipt email or last four digits of the payment method if available
• A clear description of the problem

Do not send full card numbers by email. We aim to respond within a reasonable time after we can verify the account and payment.

10. Changes

We may update this Refund Policy from time to time. The effective date above will change when we do. The version in force at the time of your purchase governs that purchase, except where a later change is required by law to apply retroactively.

11. Contact

Billing and refund reviews: refunds@applysharp.net. General support: support@applysharp.net. Privacy requests: privacy@applysharp.net.