~/resume/jordan-hale.md
$whoami
Jordan Hale
// Director of Revenue Operations
loc:Austin, TX
// summary
Operations leader with 10+ years building revenue systems, hiring pipelines, and cross-functional teams. Known for turning fragmented process into clear operating rhythm that scales.
// experience
Director of Revenue Operations @ Northline Systems
// 2022 — Present · Austin, TX
Own end-to-end revenue operations across sales, CS, and marketing. Lead a team of 8 and partner with finance on forecast accuracy and capacity planning.
- +Built a unified opportunity model that cut forecast variance from 28% to 9%
- +Redesigned handoff between SDR, AE, and CS, reducing ramp time by 3 weeks
- +Implemented hiring scorecards and interview kits for every GTM role
- +Supported ARR growth from $18M to $41M in 24 months
- +Hired and developed 6 operators promoted into lead roles
Senior Manager, Sales Operations @ Brightfield Analytics
// 2019 — 2022 · Dallas, TX
Ran sales process, compensation design, and CRM hygiene for a 45-person sales org during a period of rapid expansion.
- +Launched territory design and quota framework for 4 regions
- +Created weekly operating reviews used by CRO and board reporting
- +Automated stage progression rules and cleaned a 40k-record CRM backlog
- +Improved win rate 6 points through stage discipline and coaching loops
Operations Analyst @ Helio Commerce
// 2016 — 2019 · Remote
Partnered with sales leadership on reporting, tooling, and process documentation for a high-velocity inside sales team.
- +Built dashboard suite covering pipeline, conversion, and activity health
- +Documented playbooks that became the standard for new hire onboarding
// skills
const skills = [
"Revenue operations",
"Salesforce",
"Pipeline forecasting",
"Team leadership",
"Process design",
"Stakeholder management",
"SQL",
"Hiring systems"
];
// education
B.B.A., Management Information Systems
University of Texas at Austin
// 2012 – 2016
Shell
Resume + cover · PDF