Operations leader with 10+ years building revenue systems, hiring pipelines, and cross-functional teams. Known for turning fragmented process into clear operating rhythm that scales.
Own end-to-end revenue operations across sales, CS, and marketing. Lead a team of 8 and partner with finance on forecast accuracy and capacity planning.
- Built a unified opportunity model that cut forecast variance from 28% to 9%
- Redesigned handoff between SDR, AE, and CS, reducing ramp time by 3 weeks
- Implemented hiring scorecards and interview kits for every GTM role
- Supported ARR growth from $18M to $41M in 24 months
- Hired and developed 6 operators promoted into lead roles
Ran sales process, compensation design, and CRM hygiene for a 45-person sales org during a period of rapid expansion.
- Launched territory design and quota framework for 4 regions
- Created weekly operating reviews used by CRO and board reporting
- Automated stage progression rules and cleaned a 40k-record CRM backlog
- Improved win rate 6 points through stage discipline and coaching loops
Partnered with sales leadership on reporting, tooling, and process documentation for a high-velocity inside sales team.
- Built dashboard suite covering pipeline, conversion, and activity health
- Documented playbooks that became the standard for new hire onboarding
Technical Skills: Salesforce, Pipeline forecasting, SQL, Hiring systems
Soft Skills: Revenue operations, Team leadership, Process design, Stakeholder management
2 pages · US Letter 8.5 × 11
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